FAQs
Welcome to our tea e-commerce store! We understand that you may have some questions about our products, shipping, and returns, so we’ve put together this FAQ page to help answer them. If you can’t find the information you’re looking for, please don’t hesitate to contact us.Â
A: We source our tea from various regions around the world, however we mostly focus on Japan. We work with trusted suppliers who share our commitment to quality and sustainability.
A: We sell a wide range of tea, including tea powder (such as matcha, hojicha, genmaicha), and loose leaves tea. We also offer blends that combine different types of tea for a unique flavor experience.
A: The brewing instructions will vary depending on the type of tea you’re brewing. Generally, you’ll want to use fresh, filtered water and steep the tea for the recommended amount of time. Check the label or product page for specific brewing instructions.
A: Yes, we offer a selection of organic tea. Look for the “organic” label on our product pages.
A: We offer free shipping on orders over a certain amount (check the product page for details). For orders under that amount, shipping fees will apply. We ship to most countries around the world, and shipping times will vary depending on your location.
A: We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please contact us within 14 days of receiving your package to arrange a return or exchange. Please note that we cannot accept returns on opened tea packages for health and safety reasons.
A: You can reach us by email, phone, or live chat. Check our Contact Us page for more information.
A: Yes, we offer wholesale pricing for businesses interested in selling our tea. Please contact us for more information.
We hope this FAQ page has been helpful. Thank you for considering our tea e-commerce store for your tea needs!